LOYALTY SYSTEM

House of Ice • Ice Connect

Ice Connect — Loyalty Levels

Every piece you create with House of Ice moves you up through our loyalty tiers. Track your lifetime custom spend and unlock new benefits as you rise.

Silver £5,000 • Gold £25,000 • Platinum £50,000 • Diamond £100,000
Your journey
We track your lifetime custom spend and update your tier after each completed order.
1
Silver
£5,000+
2
Gold
£25,000+
3
Platinum
£50,000+
4
Diamond
£100,000+
Example: if you’ve spent £12,500 so far, you’ll be in Gold and ~50% of the way towards Platinum. Our team can confirm your exact tier on request.
Tiers at a glance
Silver
Gold
Platinum
Diamond
Spend required
Silver
Lifetime custom spend: £5,000+
Gold
Lifetime custom spend: £25,000+
Platinum
Lifetime custom spend: £50,000+
Diamond
Lifetime custom spend: £100,000+
Key benefits
Priority booking on custom consultations.
Early access to selected House of Ice drops.
All Silver benefits.
Complimentary clean & check on one piece per year.
Invites to selected in-store events.
All Gold benefits.
Access to private design previews.
Priority support via WhatsApp with our team.
One complimentary minor repair per year for life on House of Ice custom pieces (fair use applies).
All Platinum benefits.
Bespoke VIP experiences curated with the House of Ice team.
Up to three complimentary polishing services on House of Ice pieces, for life.
Up to three complimentary minor repairs on House of Ice pieces, for life (fair use applies).
How close are you?

The bar below is an example of how we track your spend towards the next tier. Ask our team any time if you’d like to know your exact percentage.

Example: 35% of the way from your current tier to the next. When you cross a threshold, your tier and benefits update automatically in our system.
Ready to climb a tier? Start your next custom piece via our appointment page or message us on WhatsApp at +44 7470 748619.