FREQUENTLY ASKED QUESTIONS

How long does it take on average for a custom pendant?

On average most pendants take between 1-2 weeks, however as a general rule of thumb, we say if the pendant is bigger than the palm it may take between 2-4 weeks.

Can I have jewellery fixed or restored that wasn’t purchased at house of ice?

Yes, you can.

How do I keep my jewellery clean at home?

Look out for our house of ice jewellery cleaning spray coming out soon. For now, use our polishing cloth to bring most precious gold jewellery back to new.

How do I book in for grillz?

You will need to book an appointment for grillz and on arrival we will take the impression for your teeth with a moulding kit.

How do I order a customer piece?

Fill out the contact form with as much detail as possible. Once our jewellery designer receives the information we will be in contact with you and will get started on your design together.

Can I change the size of an item of jewellery after I have bought it?

In most cases, yes! Apart from items of jewellery that have no clear path to cut through i.e. Diamond set band rings with diamonds covering 100%.
Book an appointment to drop your jewellery in for resizing or contact us to send your items in.

Do we take deposits on items?

On most items over £1,000 we take deposits. All deposits are held for 4–8 weeks. Any jewellery with a deposit left will automatically hold the price and once paid in full the items will be released.

Do we ship internationally?

No, not at the moment.

How can I track the order I have placed?

When the item has been dispatched you will be notified with a text and
email to keep you updated with all tracking information. Track your
product here at https://www.royalmail.com/track-your-item

Any other questions?

You can contact us through our contact page! We will be happy to assist you.